Direct Insurance Billing

If you are a patient and the cost of your therapy and any applicable reports will be covered by a third party, Alegna Solutions is happy to bill them directly. A third party (excluding private health funds) could for example be:

  • WorkCover Queensland
  • Liability insurance such CTP, public liability or worker’s compensation
  • Comcare
  • Your employer
  • A financially supportive friend or family member

Before any therapy can commence Alegna Solutions requires documented proof of the following:

  • Payer’s name (e.g. RACQ Insurance)
  • Payer’s preferred email address for receipt of invoices (not applicable for WorkCover)
  • Claim Number (for insurance claims)
  • Contact name / case manager (for insurance claims)
  • Case manager’s phone, fax and email address

Please send copies of any documentation verifying the above information to us by fax or email before your initial appointment under this arrangement can be secured. If necessary you may need to request the payer to provide using letterhead the above information in a letter.

For WorkCover claims we require your workers’ compensation medical certificate to accompany your referral to our practice.

Alegna Solutions does not invoice individuals

If a friend or family member has elected to support you with the costs associated with your therapy you will be required to complete our Terms & Conditions of Service agreement ( with the payer completing the included Direct Debit Authority/Request (DDR) for all payments. The payer is also required to complete an additional billing contact form which includes nomination of claimant for any applicable Medicare benefits.

Although not essential, payers ideally should accompany you for the initial consultation under this arrangement so that your treating therapist can assist with the completion of these forms. Please contact us first if your payer will not accompany you to the practice so that assistance can be provided ahead of time. Agreements to guarantee one’s account with Alegna Solutions remains in place until withdrawn in writing .